Support

Help with the Jekkd Haus app

How do I get an account?

Accounts are created by the studio when you join Jekkd Haus. Your coach sends you your sign-in email and a temporary password. Change it in the app under Settings → Change password.

I forgot my password

On the sign-in screen, type your email and tap Forgot password. You'll get an email with a link to set a new one.

Where are my weights?

Open your session in the Week tab. Your own kilos are worked out from your latest tested max (RM) and any adjustment your coach made for you. If a lift shows "RM needed", ask your coach to record your max.

My training wasn't logged

Sets are logged automatically when your coach marks you present. If a session is missing, ask your coach to take attendance, or add the sets yourself with Log a set.

Reporting a message or blocking someone

In a chat, touch and hold a message, then choose Report message or Block. Coaches review every report within 24 hours. You can unblock people under Blocked people. The community rules are in the Terms of Use.

Deleting your account

In the app, go to You → Delete account (coaches: Studio → Delete account). Your personal details are erased and your login stops working. See the Privacy Policy for what the studio keeps.

Notifications

The app notifies you about new sessions, plans, events, payments and messages. Turn them on or off in your iPhone's Settings → Notifications → Jekkd Haus.